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GENERAL PRODUCT INFORMATION
What kind of clay do you use?
Our clays are formulated in the Northeastern region of the US out of completely non-toxic and food safe materials. We then form and fire all of our products to stoneware temperatures (over 2000 degrees fahrenheit) with measures in place to ensure uniformity and durability for every firing.
Is your product dishwasher safe?
Is your product microwave safe?
Is your product durable?
Our product has stood the test of some of the toughest kitchens in New York City.
View our client list here.
What kind of production methods do you use?
Do you charge taxes?
All orders delivered within New Jersey will be charged a 7% sales tax. Outside of New Jersey there is no sales tax charged.
When will I receive my order?
In stock orders usually ship within 1-2 weeks. If it's not in stock, we will usually ship within 4 weeks or as soon as its available.
What if my order is damaged or broken when it arrives?
Any breakage must be reported to us within 5 days to receive any replacements. Please keep the packaging materials in addition to the broken pieces and send us a picture so that we can file a claim and replace the broken pieces free of charge.
What's your return/exchange policy?
Our dinnerware is handmade to order and therefore we can not offer refunds. Items may be exchanged or returned for store credit within 30 days of purchase depending on the situation. We will ask you to send photos so we can make this distinction.
In order to process an exchange the items must be safely shipped back to us by the customer first. We do not provide shipping labels for this process. We are not responsible for any damage that occurs during exchange shipping so we strongly encourage you to pack the items well and ship via FedEx or UPS. Once we receive the items in question we'll ship out your new pieces accordingly.
If you have any other questions please send us an email with your order number:
How do I know if a product is in stock?
We make every effort to display current and accurate product inventory online. If you ordered an item and the product’s availability changes, we will notify you directly.
How will my order be delivered?
All orders will receive UPS Ground shipping.
Do you ship overseas?
Unfortunately, we are unable to ship overseas or outside of the US at this time. We hope to make this an option in the future! Sign up for our mailing list here and we’ll be sure to notify you as soon as this option becomes available for retail customers.
Are there different glaze colors offered that aren’t on your website?
At this time, we aren’t able to offer additional glaze colors for orders under 3 dozen. Sign up for our mailing list here and we will be sure to notify you when this option becomes available.
Are any other products available that aren’t listed online?
Products not featured on our website require orders of 3 dozen or more to purchase. Please contact us here if this is something you are interested in!
I saw your dinnerware at a restaurant, can I place an order for those particular dishes?
We’re so excited you’ve already enjoyed using our pieces! Products not featured on our website require orders of 3 dozen or more to purchase. Occasionally, we have seconds from a particularly large restaurant order. Please contact us here if this is something you are interested in and we’ll see what we can do!
I couldn't make it to your seconds sale. Can I still purchase seconds?
Pieces that didn’t meet our first quality standards (seconds) are available for purchase at a discounted price! Some are in near perfect condition. Typically we announce these sales on our Instagram account or through our mailing list. Seconds sales are final sale, there are no holds or returns, we cannot ship them, and cash is preferred.
What payment methods do you accept?
We accept all major US credit cards.
What is the turnaround time for hospitality industry orders?
Small orders may be immediately available or ready within a week or two depending on our current production. We typically ask for a 4-6 week lead time for most large (200+ pieces) or heavily customized orders. This allows time for us to accommodate the production into our schedule. Once we receive a 50% deposit on the order we can begin working on the order. The delivery date will be predicted accordingly once we have an idea of the shapes and quantities involved. Shoot us an email or give us a call and let us know what you have in mind.
Can I see samples?
Of course! Samples are charged at a rate of $20.00 per piece plus shipping. Contact us here for more information. Please include your restaurant name, address, and the items you're interested in.
Can you put the restaurant/hotel logo on the product?
Sure! Orders with a custom logo or image increase the price/unit per piece by $0.50.
Send us the image you are thinking of using and we'll would let you know how it will translate to the surface of the glaze or clay body. Bold, graphic shapes always turn out best. Once the design is finalized you would order the stamp directly through our preferred stamp company and ship it to our studio. We'll then make a sample, run it by you, and then go ahead and produce your order!
Is there a minimum order requirement?
For a classic white glaze with our dark clay body, we typically require 2 dozen pieces per shape. For any other customizability we require 3 dozen pieces per shape.
What if I want a shape that isn’t in your catalogue or on your website?
Send us an email here and we’ll see what we can do!
Can I choose a glaze other than the classic white featured on the website?
Sure! We require a minimum of 3 dozen pieces for orders that use a different color glaze. Shoot us an email here if this is something you’d be interested in and we can show you the full glaze options we have available.
REGISTRIES & GIFT PURCHASES
How do I place a gift order?
To place a gift order, enter the recipient’s information in the shipping address fields during online checkout. You will also have the option to include a personal message in the gift message section. Please make sure you sign the gift message otherwise the recipient will not know who sent them the gift! We will send them a lovely card with your note and will not include the order summary with the purchase.
Does Jono Pandolfi Designs have a personalized registry option?
We do! Visit our registry page here for more information! You can also find us on Zola and Blueprint, in case you're already set up there.
When will my registry be available to friends and family?
After we contact you with a final order summary, you will receive an email confirmation as soon as your registry page is active and available for viewing.
I'm looking for my family member/friend's registry, how can I find it?
Contact us here to request the link to a registry page. Be sure to let us know the name of the lucky couple you're looking for.