GENERAL PRODUCT INFORMATION

What kind of clay do you use?

Clay bodies that are formulated in the North East to be non toxic and food safe.

We fire all of our products to stoneware temperatures (over 2000 degrees fahrenheit) and we have measures in place to ensure uniformity and durability for every firing.

Is your product dishwasher safe?

Yes!

Is your product microwave safe?

Yes!

Is your product durable?

Our product has stood the test of some of the toughest kitchens in New York City.

View our client list here.

What kind of production methods do you use?

  • Jiggering
  • Slip Casting
  • Wheel Throwing
  • Hand Building

Do you charge taxes?

All orders delivered within New Jersey will be charged a 7% sales tax. Outside of New Jersey there is no sales tax charged.

 

RETAIL

When will I receive my order?

In stock orders usually ship within 4 weeks. If it's not in stock, we will usually ship within 6-8 weeks.

What if my order is damaged or broken when it arrives?

Any breakage must be reported to us within 5 days to receive any replacements. Please keep the packaging materials in addition to the broken pieces and send us a picture so that we are able to file a claim and replace the broken pieces free of charge.

What's your return policy?

Our dinnerware is handmade to order and therefore we can not offer refunds. Items may be exchanged or returned for store credit within 30 days of purchase. In addition, we charge a 20% restocking fee.

We are not responsible for any damage that occurs during exchange or return shipping so we strongly encourage you to pack the items well and ship via FedEx or UPS. Please note shipping costs are non-refundable.

How do I know if a product is in stock?

We make every effort to display current and accurate product inventory online. If you ordered an item and the product’s availability changes, we will notify you directly. 

How will my order be delivered?

All orders will receive UPS ground shipping.

Do you ship overseas?

Unfortunately, we are unable to ship overseas or outside of the US at this time. We hope to make this an option in the future! Sign up for our mailing list here and we’ll be sure to notify you as soon as this option becomes available for retail customers.

Are there different glaze colors offered that aren’t on your website?

At this time, we aren’t able to offer additional glaze colors for orders under 3 dozen. Sign up for our mailing list here and we will be sure to notify you when this option becomes available.

Are any other products available that aren’t listed online?

Products not featured on our website require orders of 3 dozen or more to purchase. Please contact us here if this is something you are interested in!

I saw your dinnerware at a restaurant, can I place an order for those particular dishes?

We’re so excited you’ve already enjoyed using our product! Products not featured on our website require orders of 3 dozen or more to purchase. Occasionally, we have seconds from a particularly large restaurant order. Please contact us here if this is something you are interested in and we’ll see what we can do!

I couldn't make it to your sample/seconds sale. Can I still purchase samples and/or seconds? 

Pieces that didn’t meet our first quality standards (seconds) are available for purchase at a discounted price! Some are in near perfect condition. Typically we announce these sales on our Instagram account or through our mailing list. We encourage you to schedule a visit to see the seconds as they are all unique and a picture can not convey all of the details of a piece. Seconds sales are final sale, there are no holds or returns, we cannot ship them, and cash is preferred. 

 

REGISTRIES & GIFT PURCHASES

How do I place a gift order?

To place a gift order, enter the recipient’s information in the shipping address fields during online checkout. You will also have the option to include a personal message. Please make sure you sign the gift message otherwise the recipient will not know who sent them dinnerware! We will not include your order summary with the purchase.

Does Jono Pandolfi Designs have a Partnership/Wedding Registry?

We do! Click here for more information!

When will my Partnership/Wedding Registry be available to friends and family?

After we contact you with a final order summary, you will receive an email confirmation as soon as your account is active and available for viewing.

How do I buy a gift through your Partnership/Wedding Registry?

Contact us here to request the link to a registry.

 

HOSPITALITY FAQ

What is the turnaround time for hospitality industry orders?

Timelines for orders depend on the quantity of the order and the number of customized pieces. We typically require a 6 week lead time for most orders. This allows time for us to accommodate any anomalies that come up as we produce your order. We can't start your order until we receive a deposit. The delivery date will be predicted accordingly. 

* Our current lead time is 3 months on new hospitality orders. Please don't hesitate to call us with any questions or concerns. We look forward to hearing from you.

Can I see samples? 

Of course! Samples are charged at a rate of $20.00 per piece plus shipping. Contact us here for more information. Please include your restaurant name, address, and the items you're interested in.

Can you put the restaurant/hotel logo on the product?

Sure! Orders with a custom logo/image increase the price/unit per piece by $0.50.

You would send us the image you are thinking of using and we would let you know what changes to make that would translate well to the surface of the glaze and/or clay body. Then, you would order directly through the stamp company and have it sent to our studio. We would make a sample, run it by you, and then go ahead and produce your order!

Is there a minimum order requirement?

For a classic white glaze with our dark clay body, we typically require 3 dozen pieces per shape. For any other customizability (excluding logos), we require 4 dozen pieces per shape.

What if I want a shape that isn’t in your catalogue or on your website?

Send us an email here and we’ll see what we can do!

Can I choose a glaze other than the Classic White featured on the website?

Sure! We require a minimum of 4 dozen pieces for orders that use a different color glaze. Shoot us an email here if this is something you’d be interested in and we can show you the glaze options we have available.

More questions? Please send us an email and we’d be happy to answer them!